1. Why use Haven Rentals?
2. Our fees
3. Interested?

Haven Rentals are confident that our outstanding service is unmatched by competitors.

• Haven Rentals will erect a ‘For Rent’ sign on your property within two working days of listing (if signs are permitted) and we consider it appropriate.
• Your property will be placed on the Haven Rentals websites and a rental list is available from our Haven Rentals office and displayed in Haven Rentals office window.
• Haven Rentals will conduct an unlimited number of viewings of your property until a suitable tenant is found.
• You will be updated on the status of your available property at least weekly and Haven Rentals will advise you in writing once your property is tenanted.
• All information and references provided by tenancy applicants will be verified by Haven Rentals within three working days of receipt of application.
• Subject to the tenancy commencement date and the tenants availability, Haven Rentals will prepare the tenancy documentation within two working days of approval.
• Zero tolerance rent arrears policy.
• All repair requests from tenants will be attended to in accordance with the Landlords instructions promptly.
• Your property manager will inspect your property quarterly and no less than 3 times a year, providing you with a written report.
• Haven Rentals will review the tenancy agreement for your property six weeks prior to expiry (if on fixed term agreement)
• On receipt of a vacating notice Haven Rentals will advise you in writing.
• After a tenant has vacated Haven Rentals will conduct a final inspection to ensure your property is left in a “Reasonably clean and tidy condition”. Haven Rentals will complete vacating documentation.
• Your rent statement will be personally checked by your property manager and sent to you within one working day of our monthly close off date, either by email or post.
• Tenants complaints received in writing will be acknowledged within one working day.
• All complaints will be formally recorded and responded to within two working days.
• Haven Rentals will ensure that all documentation is accurate and complete.
• All personal information will be held in the strictest confidence.
• All updates and corrections advised to Haven Rentals will be recorded in our system within one working day.
• The highest standards of honesty, integrity and professional practice will be conducted in compliance with the Code of Ethics of the Real Estate Institute of New Zealand.

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